You can cancel your Mushi membership or subscription at any time — no cancellation fees, no questions asked.

How to cancel

To cancel, simply email us at support@mushicosmetics.com with the subject line "Cancel my membership", and include:

• the email address you used to place your order, and
• your name and order number (if you have it to hand).

That's it. We'll confirm your cancellation by email within 2 working days.

When to cancel

To make sure you're not charged for your next renewal, please email us at least 48 hours before your next billing date. If a renewal order has already been processed when your request reaches us, that order will still ship .

What happens after you cancel

• No further payments will be taken.
• You'll keep any membership benefits until the end of the period you've already paid for.
• Any order already dispatched will still be delivered — you can track it here.

Need help?

If you're not sure when your next billing date is, or you have any other questions, email support@mushicosmetics.com and we'll be happy to help.